So the good folks at Xfinity (you may remember them as Comcast) called last weekend with an offer too good to be true: bundle a voice service along with the existing cable and internet and not only would I save $30 a month, they’d send out a new modem that would double my internet speeds. Sounds too good to be true, no?
Before installing the new modem, I ran a speed test on my existing setup. I had just gotten this modem within the past year, so I was pretty happy with the speeds I was getting.
I pulled out the old modem and then replaced the old coax cable and splitter, replacing them with the newer versions sent with the new modem. Who knows if they will make a difference, but I figured what the heck. After I set everything up, I fired up the new modem and went to the Xfinity self activation website. After a few steps, I get a confirmation message that says I am good to go. So I boot up the old browser and get… nothing.
All of the lights on the modem were working, so I started fidgeting with the router, which I also just replaced last year. I tried to access the router controls, which wanted to download an updated version, which it couldn’t because I had no connection to the internet. Eventually, I removed the router from the equation all together by plugging the modem directly into my laptop. Still nothing! Time to call 1-800-COMCAST.
The first call gave me an automated option to send an automatic reboot signal to the modem, so I gave that a try. They said it would take 15-20 minutes to take effect, so I gave it a half hour before coming back and trying again. Can you guess what the result was? Time to call again. This time I talked to an operator, who informed me that, despite any message I had received from the self activation website, the activation was not complete, so she was going to transfer me to someone who could help finish the activation. Of course, the transfer did not go through and she effectively hung up on my. Call #3, this time direct to the activation line, connected me to a very jolly Russian gentleman who quickly helped me finish the activation that should have been completed 2 hours ago. Finally, I was back on line. So, was it worth it?
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